Rental Policies

Reservations:

A 50% payment of your rental is required at the time of your reservation. Rental price is the daily/weekend rate. Cancellation fee is 50% of the rental price on any item that is cancelled within 3 days of the pick up/delivery date. No refund is given on any items cancelled within 72 hours prior to delivery or customer pick up.

Delivery:

Must be arranged in advance for a nominal fee. Regular deliveries are between 9:00am - 4:00pm Monday - Friday, and 9:00am - 12:00noon Saturday.

All deliveries are made to a dock, door, or garage that is immediately accessible to our trucks. Rates quoted are for ground floor delivery.

Care of Equipment:

All china, silver, flatware, chafers, etc. should be rinsed free of food and repacked in the same containers as received. Linens should be allowed to air dry and not stored in plastic bags. Tables and chairs should be folded, stacked (ready for pick up) and placed in one location. Equipment must be protected from the weather. Items not meeting these conditions are subject to additional charges.

Responsibility:

Rented items are the responsibility of the customer from time of possession to time of return. We ask that you count your items upon taking possession to verify that quantities are correct. Additional charges will be incurred for all damaged or missing equipment.

Damage waiver is a non-refundable charge added to the rental contract. It covers accidental damage from normal usage; it does not cover loss or negligence.